Malaysia PDPA 2010 Compliance · Updated 1 June 2026

Garuda888 Privacy Policy – Personal Data Protection for Malaysian Members

Garuda888 takes the protection of your personal data seriously. This privacy policy transparently explains how we collect, use, store, and safeguard your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

PDPA 2010 Compliance 256-bit SSL Encryption No Data Sales Your Data Control Rights Effective: 1 Jan 2026
garuda888 Privacy Policy Summary

Below are the key points you need to know. Please read the full document for complete information.

Data collected solely for stated purposes Not sold to third parties 256-bit SSL Protected Malaysia PDPA 2010 Compliance You may request access to or deletion of your data No access by minors
1

Introduction and Scope of the garuda888 Privacy Policy

Garuda888 ("we", "our platform") is an online entertainment platform fully committed to protecting and respecting the privacy of your personal data. This privacy policy has been developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and serves as a comprehensive guide on how garuda888 handles the personal information of each registered member.

This policy applies to all individuals who access or use the garuda888 platform, including the official website, mobile app, and all related services provided by garuda888. It also applies to any interactions you have with garuda888 via email, live chat, phone, or any other communication channel.

By registering or continuing to use the garuda888 platform after reading this policy, you consent to garuda888 processing your personal data in the manner described in this document. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account.

Important Note: garuda888 is the data controller responsible for personal data collected through this platform. All privacy-related enquiries may be directed to our Data Protection Officer at privacy@garuda888.ws.

2

Types of Personal Information We Collect

Garuda888 collects various categories of personal information for different purposes. We only collect what is strictly necessary to deliver high-quality services to you. The main categories of information we collect are as follows:

2.1 Information You Provide Directly

  • Registration Information: Full name, username, password, date of birth, Malaysian phone number, and email address
  • Identity Verification (KYC) Information: Copy of Malaysian identity card (MyKad), facial photo (selfie), proof of address, and bank statement
  • Financial Information: Bank account details, e-wallet numbers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay), and deposit and withdrawal transaction records
  • Communications: Records of live chat conversations, emails, and feedback submitted to the garuda888 support team

2.2 Automatically Collected Information

  • Technical Data: IP address, device type, operating system, browser type and version
  • Usage Data: Pages visited, session duration, games played, and interaction patterns within the platform
  • Location Data: General location based on IP address for geo-verification and security purposes
  • Cookie Data: Information collected through cookies and tracking technologies as described in Section 6
Data CategoryExample InformationPrimary PurposeRequired?
IdentityName, MyKad, date of birthKYC verification & registrationYes
ContactEmail, phone numberCommunications & account securityYes
FinancialBank accounts, e-walletsPayment processingYes
TechnicalIP, device, browserSecurity & fraud detectionAuto
UsageGame records, sessionsService improvementAuto
MarketingPromotional preferencesRelevant offersOptional
3

How garuda888 Uses Your Personal Data

Garuda888 uses your personal data responsibly and only for the purposes communicated to you. We will not use your data for any other purpose without first obtaining your consent. The following are the primary purposes for which your data is used:

  • Service Provision: To enable you to register, log in, play games, and make deposits and withdrawals on the garuda888 platform
  • Identity Verification: To verify that you are who you claim to be, in compliance with KYC and anti-money laundering (AML) legal requirements
  • Financial Transaction Processing: To securely process deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX through Maybank2u or CIMB Clicks, and other Malaysian payment methods
  • Account Security: To detect and prevent fraudulent activity, unauthorised access, and platform misuse
  • Customer Support: To enable the garuda888 support team to identify you and provide relevant assistance whenever you contact us
  • Service Communications: To send you important notifications regarding your account, changes to terms, or critical security information
  • Marketing (with consent): To keep you informed about the latest garuda888 promotions, new bonuses, and special offers – only where you have given consent to receive marketing communications
  • Platform Enhancements: To analyse usage patterns and improve the overall user experience on the garuda888 platform
  • Legal Compliance: To fulfil legal obligations, including reporting to the relevant authorities where required by law

Marketing Permissions: You may withdraw your consent to receive marketing communications at any time by updating your notification settings in your garuda888 account or by contacting our support team. Withdrawing marketing consent does not affect your eligibility to continue using the garuda888 platform.

4

Data Sharing with Third Parties

Garuda888 never sells, rents, or trades your personal data to any third party for their own marketing or commercial purposes. This is a core commitment of garuda888 that is non-negotiable.

However, there are limited circumstances in which garuda888 may need to share your personal data with the following parties, strictly for the stated purposes:

4.1 Trusted Service Providers

  • Payment Processors: Required payment data is shared with e-wallet providers (Touch 'n Go, GrabPay) and banks via FPX to process your transactions
  • Game Providers: Minimum game session information required is shared with game software providers to ensure proper game functionality.
  • Cloud Infrastructure Provider: Data is stored on servers managed by certified infrastructure providers bound by strict confidentiality agreements

4.2 Legal Compliance

Garuda888 may be required to disclose your personal data to the relevant authorities where mandated by Malaysian law, a court order, or a directive from a competent authority. In such circumstances, garuda888 will notify you in advance where permitted by law.

garuda888 Guarantee: All third-party service providers we engage are bound by data processing agreements that ensure they handle your data to the same high privacy standards as garuda888. We share no more data than is strictly necessary for each stated purpose.

5

Garuda888 Data Security Measures

Protecting your personal data is more than a legal obligation for garuda888 – it is a moral responsibility we take very seriously. garuda888 continually invests in the latest security infrastructure to ensure your data remains safe at all times.

  • 256-bit SSL Encryption: All communications between your device and garuda888's servers are encrypted using bank-grade SSL technology – the same standard used by Maybank and CIMB
  • Data-at-Rest Encryption: Personal data stored in garuda888's databases is encrypted using AES-256 encryption
  • Two-Factor Authentication (2FA): garuda888 provides and encourages the use of two-factor authentication on all member accounts for added security
  • 24/7 Monitoring: garuda888's security systems are monitored around the clock by an experienced cybersecurity team to detect and respond to any threats
  • Periodic Penetration Testing: garuda888's security infrastructure undergoes regular penetration testing by independent security firms to identify and patch any vulnerabilities
  • Internal Access Controls: Access to members' personal data within garuda888 is restricted solely to staff who require it to perform their duties

Shared Responsibility: While garuda888 takes all reasonable security measures, the security of your account also depends on your own actions. Always use a strong, unique password, never share it with anyone, and enable two-factor authentication for maximum protection.

6

Platform Cookies & Tracking Technologies

The garuda888 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform operates optimally. Cookies are small text files stored on your device when you visit the garuda888 platform.

6.1 Types of Cookies Used by garuda888

  • Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled as they are critical to platform operations
  • Performance Cookies: Collects information on how you use the garuda888 platform to help us identify areas for improvement
  • Functional Cookies: Remembering your preferences such as language, display settings, and game choices for a more personalised experience
  • Analytics Cookies: Helping garuda888 understand aggregate usage patterns (without identifying individuals) for platform development purposes

6.2 Cookie Controls

You can manage or disable most cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the garuda888 platform and you may be unable to access certain features. For guidance on managing cookies in your browser, please refer to your browser's help section.

7

Your Personal Data Rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you as the data subject have the following rights in relation to your personal data held by garuda888:

Right to Data Access
Right to Rectification
Right to Erasure
Right to Object
Right to Data Portability
Right to Restrict Processing
  • Right of Access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 14 working days
  • Right to Rectification: If the personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it
  • Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data – subject to our legal record-keeping obligations.
  • Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your data under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a portable format where technically feasible

To exercise any of these rights, please submit a written request to privacy@garuda888.ws or contact the garuda888 support team via live chat. We will respond within 14 business days from the date your request is received.

8

Data Retention & Deletion

Garuda888 does not retain your personal data for longer than is necessary for the purpose it was collected, or beyond what is required under Malaysian law. The following are general data retention guidelines:

Data TypeRetention PeriodReason
Active Account DataFor the duration of the active accountService provision
Financial Transaction Records7 years after transactionLegal & tax requirements
KYC Documents5 years after account closureAML & Legal Compliance
Game Logs2 yearsDispute resolution
Communication Records2 yearsQuality control & disputes
Marketing DataUntil consent is withdrawnOffers & promotions communications

Once the retention period expires, garuda888 will securely delete or anonymise your data using methods that ensure it cannot be recovered.

9

Children's Data Protection

Garuda888 is a platform intended exclusively for adults aged 18 years and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

Should garuda888 discover that personal data of a minor has been collected without our knowledge, we will immediately take the following steps:

  • Immediate account closure
  • Deleting all personal data of the individual concerned from our systems
  • Returning any related funds
  • Reporting the incident to the relevant authorities if required

If you suspect that a minor is using the garuda888 platform, please contact us immediately at support@garuda888.ws.

10

Amendments to garuda888's Privacy Policy

Garuda888 reserves the right to update or amend this privacy policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements to garuda888's services. Any material changes will be communicated to you through:

  • A prominent notice on the garuda888 platform's main page
  • To your registered email address
  • Notifications within your garuda888 account

The "Updated" date at the top of this policy will always reflect the date of the latest version. We encourage you to review this privacy policy periodically, especially after receiving notice of any changes. Continued use of the garuda888 platform following the publication of any changes constitutes your acceptance of the latest version of the privacy policy.

11

How to Contact garuda888 Regarding Privacy

If you have any questions, concerns, or complaints regarding garuda888's privacy policy or how we handle your personal data, we strongly encourage you to reach out to us. garuda888 is committed to addressing all privacy enquiries seriously and within a reasonable timeframe.

  • Privacy Email: privacy@garuda888.ws (for data protection enquiries only)
  • General Customer Support: support@garuda888.ws
  • Live Chat: Available 24/7 in Bahasa Malaysia via the garuda888 platform

If you are unsatisfied with garuda888's response to your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory body overseeing PDPA compliance in Malaysia.

Response Time: garuda888 is committed to responding to all privacy enquiries within 5 working days and to resolve more complex complaints within 30 working days from the date of receipt.

Garuda888's Privacy Commitment – Beyond Mere Compliance

We don't just comply with privacy laws — we build data protection systems that go beyond the minimum requirements of Malaysia's PDPA.

Full Malaysia PDPA Compliance

Garuda888 fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia. All data handling processes are regularly audited to ensure ongoing compliance.

PDPA 2010 Compliant
Military-Grade Encryption

Your personal data and financial transactions are protected with AES-256 encryption and SSL TLS 1.3 — the same security standards used by intelligence agencies and global financial institutions.

AES-256 + SSL TLS 1.3
Data Minimisation Principle

Garuda888 only collects data that is strictly necessary to provide you with our services – nothing more. We do not collect irrelevant data or data without a clear, defined purpose.

Minimum Data
Full Control of Your Data in Your Hands

You have the full right to access, correct, delete, or transfer your personal data. garuda888 guarantees that all these rights can be exercised with ease through the channels we provide.

Full Member Rights
Third-Party Providers Rigorously Vetted

Every third-party provider that interacts with garuda888 member data — from Touch 'n Go and GrabPay e-wallet processors to cloud providers — is required to sign a rigorous data processing agreement.

Regularly Audited
Marketing Communications Control

You have full control over the types of communications you receive from garuda888. Withdraw your marketing consent at any time from your account settings, with no conditions or penalties.

Easy Opt-Out
Play Safe and Confident at garuda888

Your personal data is fully protected at garuda888. Register today and enjoy the best online casino experience in Malaysia with complete peace of mind that your privacy is always safeguarded.

256-bit SSL Protected Data
Malaysian PDPA Compliance
No sale of data to third parties
24/7 BM Support
Bahasa Melayu